Wigwam Self Storage - Website and quote system with Space Manager integraton
The Outcome
The new Wigwam Self Storage website has completely changed how the business operates online. Customers can now get a quote, check availability, and complete their booking in just a few clicks. The system updates automatically, which means fewer errors and faster service.
The design is cleaner, the layout is simpler, and the booking process is straightforward for users of all ages. Customers have praised how quick and easy it is to reserve a unit, and engagement on the site has grown since launch.
For Wigwam’s staff, managing everything is now effortless. They can adjust prices, set up offers, and handle new bookings directly from the dashboard. The integration with Space Manager keeps all systems in sync, cutting admin time and improving accuracy.
Working on this project was a great experience for our team. Wigwam’s commitment to improving their customer experience matched our focus on creating digital systems that work in the real world. The result is a platform that saves time, increases bookings, and supports the company’s growth for years to come.
Today, the website is a key part of Wigwam’s operations. It runs smoothly, loads quickly, and helps the business connect with customers more effectively than ever before.
The Brief
The goal was to design a new booking and quoting system that worked smoothly for both customers and staff. Wigwam needed a reliable website that gave users accurate prices and availability instantly, while allowing their team to make updates without needing technical support.
They also needed the new platform to integrate with Space Manager by RADical Systems, their existing storage management software. Payments and ID checks had to be secure, and the booking process needed to guide customers clearly from start to finish.
Key requirements
What we did
We started by mapping out Wigwam’s current workflow, from customer enquiries to completed bookings. This helped us understand what was slowing things down and where automation could make the biggest difference.
Using this insight, we built a custom system that connects directly to Space Manager. It updates availability and pricing automatically, removing the need for staff to check or adjust things manually. Customers now see live information when they request a quote or book a unit.
We also created a clear, step-by-step booking process that’s easy to follow. Users can choose their location, view available units, get a price instantly, and pay online through Stripe. The payment system also includes ID verification, which helps Wigwam confirm customer details securely.
For Wigwam’s internal team, we made management simple. They can log in to their CMS to update prices, apply location-based discounts, or edit promotions without extra technical help. The system also captures customer information automatically, which helps the team track leads and follow up efficiently.
The main actions we took
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