RW Bell - Bespoke work tracking system development

Light team icon representing people, staff or collaborative delivery.
00
+
Daily system users
Light upward graph icon representing growth, improvement or performance gains.
00
K
Jobs created
Statistic icon used to present a key development performance or outcome proof point.
00
K
Hours saved

The Outcome

The custom-built system is still actively supporting RW Bell Building Services, with approximately 100 users logging in daily on the road and from customer locations, using their mobile devices to track their work, upload photos of completed tasks, update materials used, and perform a variety of essential functions to make sure everything runs smoothly in real-time.

Thanks to the system's intuitive design and seamless integration, the team at RW Bell now enjoys more efficient workflows, real-time updates, and a streamlined approach to managing their day-to-day operations.  

The system has become an invaluable tool that continues to improve productivity, helping the business operate more efficiently, reduce errors, and increase overall performance.

The client has recently asked us to create a second system for their other Green Energy business and that’s about to launch as of March 2025. 

The system built was optmised for Mobile use

Three mobile phones showing different screens of the RW Bell work tracking system including work in progress report, add new client form, and add new timesheet screen.

The Brief

RW Bell Building Services is a trusted Scottish provider of top-quality electrical, plumbing, and building solutions. With decades of experience, they cater to domestic, commercial, and industrial sectors, making them a trusted partner in the community and beyond.

Nearly a decade ago, RW Bell Building Services engaged Inspire to develop their first bespoke work-tracking system. As our inaugural project in this domain, it was a milestone moment that set the stage for future innovations.  

This collaboration provided invaluable insights and laid the groundwork for our expertise in creating efficient, customised digital solutions tailored to industry needs.  

More recently, it was time to build on that success and take RW Bell’s operations to the next level.  

 

Key requirements

Perform a substantial system enhancement project to make the system we built even better and to add a large number of new, useful features that would make their day-to-day operations even more efficient.

 

What we did

Inspire crafted a custom-built system tailored to RW Bell’s specific needs, offering a seamless solution to streamline their operations. By making sure all systems worked seamlessly together, Inspire has helped RW Bell deliver enhanced operational efficiency with minimal effort.

We also helped RW Bell gain 50% funding for the enhancement project from the Scottish Government’s Digital Boost scheme, so it was a win/win for all parties. 

Key features of the bespoke system

Engineers can view all jobs assigned to them so they know what they are doing each day
Engineers can update a job after it is completed with any notes, photo proof, materials used, and any out-of-scope time spent
Office/Admin staff use all the info provided on completed jobs by engineers to do the billing to customers for the correct amounts
Office/Admin staff can view all jobs assigned to all engineers and track their progress
Office/Admin staff can assign new jobs to the engineers based on their current workload
Office/Admin staff can set up new customers and manage all their details
Office/Admin staff can run regular reports with an easy button-click so they can monitor the team and financial performance
The system links to their QuickBooks accounts system using its API so draft invoices with all the correct job details are automatically created there at the click of a button

CLIENT FEEDBACK

It has been a pleasure to deal with a company who respond so quickly and efficiently to emails, telephone calls and multiple requests. Excellent customer service and more to the point creating a website better than we envisaged. Nothing has been too much trouble. Do not hesitate to get in touch with Inspire, you shall not be disappointed.

“It has been a pleasure to deal with a company who respond so quickly and efficiently to emails, telephone calls and multipl...”
Mobile interface showing RW Bell Building Services work tracking system with report options including pay report, mileage report, and job number report

Project Gallery

Three mobile phones showing different screens of the RW Bell work tracking system including work in progress report, add new client form, and add new timesheet screen.
Add/Edit Job page on RW Bell bespoke work tracking system showing job enquiry form for client Martin Smith with company, contact, email, and billing address fields.
Tablet screen showing RW Bell Building Services announcements dashboard with entries including holiday dates and meeting notices

START YOUR JOURNEY WITH INSPIRE

Our award winning work in design & development has enabled businesses, charities, and individuals from around the world to harness online opportunities, establish a fantastic web presence, and increase their visibility and, ultimately, their enquiries and/or sales.

Please fill in this form to start the conversation with us about how we can help deliver similar results for your organisation. Give as much detail as you can, as this really helps us prepare well and do some research before getting back to you.

We look forward to hearing from you.

Inspire Digital logo in green and black text
You must enable javascript to view this website