The Outcome

The custom-built system is still actively supporting RW Bell Building Services, with approximately 100 users logging in daily on the road and from customer locations, using their mobile devices to track their work, upload photos of completed tasks, update materials used, and perform a variety of essential functions to make sure everything runs smoothly in real-time.

Thanks to the system's intuitive design and seamless integration, the team at RW Bell now enjoys more efficient workflows, real-time updates, and a streamlined approach to managing their day-to-day operations.  

The system has become an invaluable tool that continues to improve productivity, helping the business operate more efficiently, reduce errors, and increase overall performance.

The client has recently asked us to create a second system for their other Green Energy business and that’s about to launch as of March 2025. 

The system built was optmised for Mobile use

Revised RW Bell system mobile website 3 views 1600 x 805 px

The Brief

RW Bell Building Services is a trusted Scottish provider of top-quality electrical, plumbing, and building solutions. With decades of experience, they cater to domestic, commercial, and industrial sectors, making them a trusted partner in the community and beyond.

Nearly a decade ago, RW Bell Building Services engaged Inspire to develop their first bespoke work-tracking system. As our inaugural project in this domain, it was a milestone moment that set the stage for future innovations.  

This collaboration provided invaluable insights and laid the groundwork for our expertise in creating efficient, customised digital solutions tailored to industry needs.  

More recently, it was time to build on that success and take RW Bell’s operations to the next level.  

 

Key requirements

Perform a substantial system enhancement project to make the system we built even better and to add a large number of new, useful features that would make their day-to-day operations even more efficient.

 

What we did

Inspire crafted a custom-built system tailored to RW Bell’s specific needs, offering a seamless solution to streamline their operations. By making sure all systems worked seamlessly together, Inspire has helped RW Bell deliver enhanced operational efficiency with minimal effort.

We also helped RW Bell gain 50% funding for the enhancement project from the Scottish Government’s Digital Boost scheme, so it was a win/win for all parties. 

Key features of the bespoke system

Engineers can view all jobs assigned to them so they know what they are doing each day
Engineers can update a job after it is completed with any notes, photo proof, materials used, and any out-of-scope time spent
Office/Admin staff use all the info provided on completed jobs by engineers to do the billing to customers for the correct amounts
Office/Admin staff can view all jobs assigned to all engineers and track their progress
Office/Admin staff can assign new jobs to the engineers based on their current workload
Office/Admin staff can set up new customers and manage all their details
Office/Admin staff can run regular reports with an easy button-click so they can monitor the team and financial performance
The system links to their QuickBooks accounts system using its API so draft invoices with all the correct job details are automatically created there at the click of a button

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