The Outcome
The new system quickly became an essential tool for RL Rattray. Staff now rely on it daily, using a dynamic calendar to manage their assigned jobs and update progress in real time.
Since launching in 2023, the platform has delivered substantial efficiency gains, replacing paper trails with streamlined digital workflows. The client’s verdict? Exceptional. They’ve noted more accurate, up-to-date records and a noticeable boost in productivity - proof that the right system can indeed transform a business!
The system built was optmised for Mobile use
The Brief
RL Rattray is Perthshire’s trusted expert in plumbing and heating. Based in Scone, they’ve built a reputation for delivering a top-notch service, whether it’s a large or small project, RL Rattray ensures every job is handled with precision and care.
From fixing household leaks to designing sophisticated heating systems, their team combines experience with innovation to keep homes and businesses running smoothly.
RL Rattray wanted to make the day-to-day running of their business much more efficient. They were using lots of spreadsheets to track work along with paper forms and constant WhatsApp messages to their team members during the working day.
They approached Inspire with the goal of bringing all these processes online into a new centralised system that could be securely accessed anywhere, anytime. By taking this step, RL Rattray aimed to significantly reduce wasted time and resources, improving their overall efficiency and saving them money.
Key requirements
Develop a bespoke web-based software application that would digitise their processes and automate data tracking and reporting to this end.
What we did
We kicked off the project by doing a deep dive into RL Rattray’s day-to-day operations. Our team spent valuable time understanding their existing paper-based and spreadsheet workflows to ensure we could translate - and elevate - these processes into a streamlined digital system.
Built with PHP and powered by Craft CMS, the new web-based platform delivers flexibility and accessibility. Responsive via any browser on desktop, tablet, or mobile, it empowers RL Rattray’s team to track jobs and manage tasks seamlessly, from the office or the field.
No app downloads are needed, just a smooth, intuitive experience designed to save time and resources.
