Web Project / Account Manager, Glasgow

We are delighted to be recruiting to the role of Web Project Manager to join our growing Development team.  We are seeking a talented individual looking to take the next step in their career.  You should have a minimum of two years’ experience in a Digital Agency, managing multiple, complex projects in a client facing role.   

We are seeking a creative candidate who has the ability to support our clients by adding real value to their businesses through development of their online presence.   You should have the natural ability to develop passion and enthusiasm for the huge variety of clients you will be supporting on a day-to-day basis.  With the ability to remain calm under pressure and manage a number of conflicting priorities in a deadline focused role, you will thrive on working in a fast-paced environment with a globally based team. 

Candidates have the opportunity to join the team on a remote working basis. 

We are Inspire Digital 

Inspire are a full-service digital agency, established in 2008, looking after private, corporate, public and third sector clients. We are undergoing a period of exciting growth and looking for talented individuals to join our team.  Our client base is worldwide and from all sectors, large multi nationals to exciting, independent, and innovative enterprises. 

We are one of Scotland’s top digital agencies with a head office in Perth, a design and project hub in Glasgow and satellite offices throughout Scotland.  

It’s our purpose to help businesses get online, stay online & profit from being there. 

The Opportunity

The Web Project Manager is responsible for ensuring web development projects meet client requirements and are delivered to time and budget.  They effectively develop project plans, co-ordinate development team members, enable effective communication and support the resolution of any issues which arise. They deliver a positive client experience throughout the project life cycle and proactively seek opportunities for feedback. 

Essential

• A minimum of two years’ relevant experience of managing multiple complex projects in a client facing environment 

• A methodical, process driven project manager 

• Experience of Business Analysis, writing project specifications and requirements; 

• An understanding of technical development requirements, providing the ability to ‘translate’ to both clients and developer team.  

• Experience of compiling reports to present business information that aids decision making 

• A confident problem solver with a solution focused mindset 

• Experience of working in web development/ digital industries 

• A strong relationship builder with excellent verbal and written communication skills 

• A collaborative team player with experience of working in a remote-based organisation 

• Experience of working with a CRM system, preferably Hubspot 

• An ambassador for exceptional client service with experience of working with clients from a wide variety of sectors. 

Desirable: 

• Knowledge of the web eco-system including DNS, Web Servers, SMTP Relay  

• Knowledge of front-end development languages  

• Experience of working with a number of content management systems 

• Experience of testing websites and systems and logging bugs to be fixed  

• Experience of delivering and developing internal training materials 

• Process improvement experience  

• Experience of delivering business development activities  

• Experience working with Open Project 

• Experience of working with Xero 

A Business Management/ Project Management degree is preferred but not essential 

A project management qualification is preferred but not essential 

Project Management 

• Managing assigned projects to time and budget. 

• Presenting creative solutions and strategies to new and existing clients 

• Developing projects plans/ creative briefs and assigning tasks to development and design team members 

• Updating departmental reports on project status 

• Project financial management through Xero 

• Actively resolve any client issues which arise  

• Account management activities 

• Client reviews  

• Internal Project Debriefs. 

• Update internal client CRM via Hubspot 

• Ensure the effective flow of communication with other departments across the business 

• Identify opportunities for increased business across current client base  

• Monitor efficiencies of development team members to ensure projects are delivered to budget 

• Client and internal training delivery  

• Active participation in internal meetings, raising updates and issues as required  

• Business development activities including attendance at networking events  

• Support internal process mapping and optimisation activities. 

• Support for wide Project Management team during periods of absence 

• Use of AI where possible to support delivery 

Inspiring Attributes 

We are incredibly proud of our team at Inspire and of the strong qualities we share, for the benefit of one another and our clients.  We are committed to our Inspiring Attributes as we continue to grow our talented team:   

Impressive - impressing our colleagues and clients through our knowledge, expertise and service delivery, staying true to the values of Inspire 

Involved - takes part and shows up being an active and contributing member of the Inspire team and an ambassador for the business  

Inspiring - supporting the development of one another and externally where appropriate, contributing to our industry and profession  

Inclusive - fostering a supportive and collaborative team working environment  

Innovative - encouraging creativity and sharing ideas  

Improving - supporting the continuous growth and development of our business 

40 hours per week, although consideration will be given to candidates seeking part-time hours covering a minimum of four days per week.  

Please note, occasional evening and weekend working may be required to meet the demands of the business and clients. 

We are proud to offer: 

• A rewarding, close-knit team working environment;  

• Fun, challenging projects for interesting and creative clients; 

• The opportunity to develop your professional experience, with direct influence on the success of clients' online presence; 

• The chance to shape the future direction of our business, as a small, growing business; 

• Investment in your ongoing training and professional development, to nurture and expand your skills. Our philosophy is that when people grow, businesses grow; 

• A competitive salary package; 

• Generous holiday entitlement; 

• Hybrid and remote working opportunities, with office facilities available across Scotland; 

• Free onsite parking at our office premises; 

Web Development 

Please include a copy of your CV with your application, including examples of your recent achievements.